UPDATE: We now have enough people signed up to participate in the focus groups, so the online application form is officially closed. Participants will be selected based on the order in which they signed up. Thank you to everyone who applied and expressed interest. We truly appreciate your willingness to participate.
Fairfax Water is hosting a series of customer focus groups to gain deeper insight into your experiences and help shape the future of our services. Participation requires completing an application. If selected, you will receive a confirmation email at the address provided. Thank you for helping us remain responsive, reliable, and closely connected to the needs of our customers.
Residential participants will receive a $50 grocery store gift card as a thankâyou for their time, and commercial customers will be provided lunch in appreciation of their participation.
Dates and Times:
For Residential Customers:
- Thursday, September 17, 7:00 pm - 8:30 pm Via ZOOM (Virtual)
- Saturday, September 19, 10:00 am - 12:00 pm, McLean (In Person)
- Thursday, September 25, 7:00 pm - 8:30 pm, Lorton (In Person)
For Commercial Customers:
- Friday September 25, 11:30-1:00, Falls Church. Lunch will be provided.
How to Apply
Visit https://survey.zohopublic.com/zs/ZBtIRP and you will be directed to a brief application to collect some basic information. The deadline to apply is September 14, 2026. Fairfax Water is aiming to create groups that are representative of our customer service area.