At Fairfax Water, we understand that life can bring unexpected challenges. If you are having difficulty paying your water bill, contact us in the way that’s most convenient for you:
- Online: Visit our Customer Portal to send us a message or manage your account.
- By Phone: Call our Customer Service Center at 703-698-5800 (TTY 711), Monday through Friday, 8:00 a.m. to 6:00 p.m.
Fairfax Water maintains a list of local community organizations that may be able to provide financial assistance. These organizations offer a range of support services, and we encourage customers to reach out to them directly to learn more about available options. Click here to view the list.
Additionally, the local governments have programs for residents who need assistance:
- Visit Fairfax County’s Basic Needs and Assistance webpage to learn more about their programs.
- City of Falls Church residents that need assistance may contact Housing and Human Services at 703-248-5005 (TTY 711) or via email.
- Fairfax City residents can learn more about city programs here.