CUSTOMER ALERT!
This past July, there were two incidents where someone claiming to be from Fairfax Water attempted to enter residents’ homes. Similar incidents occurred in Prince William County and in Bel Air and Prince George’s County, Maryland. We ask you to be vigilant and follow these safety tips to protect your home and family: e Fairfax Water employees have photo identification with them at all times when they are on the job and our vehicles and field staff ’s clothing bear our logo. If someone comes to your door and identifies themselves as a Fairfax Water employee, always ask for their identification or call 703-698-5800, TTY 711, to verify before letting them into your home. e Fairfax Water employees do not receive or accept any form of payments during service calls and do not collect water-service fees door-to-door. e Most water meters are located outside of a customer’s home so Fairfax Water employees typically DO NOT require access to a customer’s home to read a meter. If you have any questions about our service or employees, call Fairfax Water at 703-698-5800, TTY 711