Need help paying your water bill? Apply today-LIHWAP ends soon (November 2023)!

UPDATE:  Thank you for your interest in Virginia’s Low Income Household Water Assistance Program (LIHWAP). All funds have been distributed and the program is no longer accepting new applications. 

The Low-Income Household Water Assistance Program (LIHWAP) helped Virginia residents pay their water and wastewater bills. The program is now closed.

Check the program's website for updates: www.virginialihwap.com.

About the Low Income Household Water Assistance Program (LIHWAP)

The Low Income Household Water Assistance Program (LIHWAP) was a temporary federally funded program created to assist low-income households with water and wastewater bills. LIHWAP relief was available to eligible Virginia residents from October 2022 until funds were depleted in November 2023. The program is now closed.

The program was administered by the Virginia Department of Social Services (VDSS) in partnership with Promise, a technology solutions company that works with utilities and government agencies around the country to provide payment flexibility for households who are unable to pay their bills and streamlined relief distribution to those in need.

Eligibility

Households eligible for LIHWAP assistance were required to have a past due water/wastewater balance and a gross household income below 150% of the federal poverty level based on household size (Income Guidelines below). Priority was given to households whose water/wastewater had been disconnected or was at risk of disconnection.

Net monthly income could not exceed the following requirements: